chrisuk - 9:58 am on Nov 8, 2010 (gmt 0)
"If there were editorial reasons the CS people should know. Doing it 'secretly' so that not even the reps know if an account is flagged for quality reasons would be totally asinine."
Actually that's exactly what they do, it might sound shocking that a multi billion dollar company thinks its perfectly OK to freeze accounts without any warning to customers but that is exactly what they do. Said customer is left to call in to be told the good news.
How do I know this, well quite simply I have been on the receiving end. A couple of my sites were a little content thin and umm ad heavy and that was the reason for account closure.
Ok fair enough, I said to the rep. I then asked why it was a company such as Adcenter has such poor communication skills and whether that kind of treatment was the norm at Microsoft? Oh and I also asked why it was that other 'thin' advertisers such as Ask and info.com were not having their accounts paused and would these questions be put to the quality team?
Needless to say they did not or preferred not to provide an answer and off the record my rep agreed it probably was a case of 'money talks' and tough luck sir. Asinine? I'd say so!