I do business with many US based companies ..( hosting, registration, supplies , retailers, advertisers etc etc ) however they must have a phone number I can reach ..from here either included in my VOIP package ..or on "my dime" ..none of the USA free phone numbers can be reached from France ..we get a french language message which translates to "we regret but the international freephone number you have dialed is not available from here, thank you for your understanding" ..
I presume that the equivalent is what other Europeans get when they try to phone USA freephone numbers ..
You want to do business with me ..give me a phone number that I can talk to from here ..even if I have to pay the call ..In the USA you call them "local" numbers ..
Given the international reach of microsoft ( dont worry you are not the only US company that "overlooks" this simple fact ..I'm amazed that your local ( French ,German or UK or Italian or Spanish etc etc haven't mentioned it ..although I do know that MS France don't give a rats rear end about customer service so maybe it's wide spread ..that they dont tell the mothership what the European customers want or think ) ..anyway ..want us to spend ?..give us international customers a non "800" support or sales number ..
This applies to all US companies ..want our international money ..give us an alternative to "freephone" "800" .we'll even pay the call ..and your bottom lines get better ..we pay for good service ..price is secondary ..my US hosters and the US domain registry companies , US suppliers and US people we supply can testify to this .