Wow... I am speechless! I do not spend nearly that much per month, but I have had the exact same 'Customer Service.' I can not count how many promises have been made to me, without a single one met. I have been told "Oh sure sir, let me research that and I will give you a call tomorrow morning" and I never receive a call. Go figure. I have a meeting with my Board of Directors Monday morning, after which I get the approval, my AdCenter account will be canceled! Great support Microsoft.