Well my view on the whole 'criticism of the tool' thing is this:
We are pioneers for MSN. They need direct feedback from the people who sign up to use the pilot. They want to know what is lacking, what can be improved, what needs fixing as of yesterday.
Unless we the people are willing to click the feedback link on the 'contact us' page and write them, these changes will not be implemented because MSN won't know the customers want changes.
In other words guys, don't just natter about the problems in a forum. Natter at them up close and personal. :lol:
And please...CALL SUPPORT! Practice makes perfect for the SPs too, ya know. <G>