earlpearl - 6:40 pm on May 8, 2012 (gmt 0)
From a user perspective I know that users are deeply frustrated, sometimes angry when Google Places generates wrong information: bad phone numbers, addresses, wrong information about an smb. I've been on the receiving end of a few of those calls. It pisses them off and they are confused. It wastes enormous time.
From the SMB side misinformation, and sudden unexplained, unforeseen changes in the status of a google Places record...with either the misinformation or a loss of a Places Record is devastating....potentially it can destroy businesses who are primarily recipients of google leads. No matter what they do to change that.
Either way, the misinformation is deeply problematic.
I agree with Linda...for honest businesses the issues stem from an unstable complex algo that fuels google places.
A different issue is widespread spam....that attracts users to unscrupulous businesses. That is a different issue...though related to the algo.
Finally from an SMB perspective what is so frustrating is the direct lack of simple communication and consistent response.