tangor - 6:26 am on Oct 2, 2010 (gmt 0)
Sad state of affairs as it will take an attorney (and funds) to go after Google to reveal identity (and funds) and when they don't take them to court (and funds) and about a year later end in draw and (funds) of which you have already run out of and even if you win, your (funds) are gone and no recoup possible.
What you ASK google to do is NOT ALLOW REVIEWS, in fact demand it... put it in SNAIL MAIL WRITING and OPT OUT of such reviews and that any and all "current" reviews are removed. THAT YOU CAN WIN without a lot of (funds) expended.
And if they don't you'll have a real legal case you CAN WIN.
Some times SILENCE is golden. Make sure google gets that. After all, tell the truth, you DID NOT ASK TO BE INCLUDED IN GOOGLE MAPS did you? Doubt few ever have, but if you did, DID YOU ASK FOR REVIEWS? Bet you didn't.
Don't go supine and take it. Don't fight the bad reviews, fight ALL REVIEWS. Can't win the former but you can with the latter.