rmjvol - 10:33 pm on Oct 2, 2009 (gmt 0)

Hadn't run into that. Hopefully you can get help @ G Groups as Silvery suggested.

My process for helping clients claim listing:
1) Call them on a non-business phone line, like their cell. I've occasioanlly seen G to have trouble with call waiting.
2) Remote control into their computer.
3) I drive their computer & fill in the fields for them.
4) Trigger the G phone call to their biz line.
5) They/I enter the verification code.

Almost always works.