engine - 5:28 pm on Apr 23, 2010 (gmt 0)
McAfee apologizes [news.cnet.com]
Barry McPherson, executive vice president of support and customer service, issued the apology on behalf of McAfee, saying the company was sorry for the headaches it caused for so many customers. He also detailed the fix that McAfee quickly patched together for early Thursday morning. The SuperDAT Remediation Tool stifles the updated driver that creates the false positive and then restores the svchost.exe file. McAfee said support reps are available for anyone who needs further help.
How did this problem occur in the first place? The short answer: poor testing. McAfee recently changed its quality assurance process, leading to the buggy DAT file to get past the test environment and onto the PCs of customers, MacPherson said.