Robert_Charlton - 8:09 am on Aug 23, 2009 (gmt 0)

An important alert for anyone using Norton 2009 products....

Error: "Symantec Service Framework has encountered a problem and needs to close..." after you install the latest updates for a Norton 2009 product or Norton 360 Version 3.0

The accompanying error, also displayed...
ccSvcHst.exe - Application Error

Download the fix tool from this page [symantec.com].

Basically, this has kept me tied up on and off for days of my time over the past few weeks, this week almost entirely. I'll have to calm down and catch up on some sleep before I can be rational about the problem and about how Symantec responded to it. It took them much too long to catch on. I spent something like 7 hours online with their tech support on Friday.

I've been telling them it's been their problem all week, and they've been telling me I need to take that up with vendors of much of my software. I gather now that the problem was another patch that was originally intended to resolve a conflict in Windows 7, which created many conflict problems in XP.

In all fairness to Symantec, in the course of muddling through this, they put in a lot of time trying to help me, and in doing so they cleaned an awful lot of garbage out of my start menu (even as they try to add more themselves. Everybody is trying to force automatic updates and toolbars onto us).

I don't know whether everything's fixed yet, but the increase in speed of my system is amazing.

[edited by: bill at 12:56 am (utc) on Aug. 28, 2009]
[edit reason] fixed typo on request [/edit]