JulioF - 2:59 pm on Apr 10, 2008 (gmt 0)

After being without the ability to upload using any type of FTP client for 5 weeks, with the sending of all emails of over a few sentences ALWAYS failing, a solution was found. It had nothing to do with IE6 or IE7 updates.

My ISP is <snip>. From my posts above, you can see that they informed me that there was an issue with the satellite I was using.

On a subsequent phone call, they informed me that my transmitter was defective and would need to be replaced.

After essentially being without two critical services for over 5 weeks, a tech came to my site with the idea that he was going to replace my transmitter. FIVE WEEKS! When he arrived, I explained my interpretation of the modem stats, and asked him if we might be just as well off to point my equipment to another satellite.

He repointed the equipment, and ALL WAS WELL. Can you believe it? They let me and my business suffer without critical services for OVER 5 WEEKS (yes, I'm shouting) rather than sending a tech out the next day to repoint the equipment. Rather than get me up and running within a day or two as they could have, they insisted they had identified an issue in their systems and were working on it, then changed their tune and said my equipment was faulty. All the while doing nothing for 5 weeks to get us up and running!

The fact that I was here, troubleshooting with this IE7 update knowledge, tells you that I didn't just sit around waiting for them to fix their problem. I spent over 50 hours in troubleshooting efforts on my side, hoping to be back in business asap.

And <snip> just let me go without critical services for weeks on end... $179/month for <snip> internet service should provide fixes within days, not weeks.

[edited by: bill at 1:15 am (utc) on April 11, 2008]
[edit reason] removed specifics [/edit]