bill - 12:34 am on Jun 17, 2005 (gmt 0)

That's a tough one. Maybe you could tell us which solutions you've looked into and which ones you've tried. You've got to be able to replicate the error and try to deduce the factors contributing to it. That's not always easy.

If you get really stuck Microsoft does have support options, some of which are free:
[support.microsoft.com...]
I've found their free e-mail support to be quite good.