J_RaD - 3:32 pm on Dec 29, 2011 (gmt 0)
remote support... I'd say check out team viewer.
You can start a session on the fly, you can also setup perm access so you can hop in anytime.
You can even do web meetings thru it and embed links on a website for support sessions or meetings.
it prob won't do 100% of what you want but it should cover 99% of your remote support needs.