johnblack - 8:07 pm on Sep 20, 2010 (gmt 0)
This is nothing new in my experience for hardware manufacturers. Back in the 1980s (yes I am that old!) the company I worked for had ordered an expensive mainframe upgrade.
We expected multiple engineers to turn up on site and replace old kit with new etc etc.
Imagine our surprise when one engineer turned up with a screwdriver. Removed a rear panel on the mainframe and flicked a switch, replaced the panel and said, 'There's your upgrade'.
If you think about it from the manufacturer's point of view makes a lot of sense really. Just seems pretty lousy to the consumer.