ken_b - 3:51 pm on May 14, 2004 (gmt 0)

The Politics of Moderation?

Don't do politics.

Be clear, concise, consistent, polite, don't nitpick, and take action.

Be Clear: Write your TOS is the simplest, easiest to understand language possible.

Be Concise: Make sure your TOS covers the needed points, but keep it as short and readable as possible.

Be Consistent: Treat everyone the same.

Be Polite: Don't intentionally insult your members. Be prepared to apologize if you accidently offend members or make an honest mistake in moderation, but don't apologize for enforcing the TOS.

Don't Nitpick: Some members will try to nitpick the smallest details of every action a moderator takes. Don't get drawn into these endless debates, on the forum, or in email.

Take Action: Act as soon as possible when moderation becomes necessary, waiting to "see how things work out" often only makes things worse.

In other words, say what you mean, mean what you say, and do what you said. Members may not always like this, but they will more than likely respect you for it.