Casethejoint - 7:59 pm on Nov 2, 2005 (gmt 0)
So a more refined metric could be double-edged: speed of response coupled with a qualitative "ta very much" element. That said, it's limited to a small range of situations that have a definite end-state ie. question answered. I guess rating of more multi-layered discussions is a whole different matter, moving more towards regular surveying of users to get more formal feedback.