How do you guys handle assigning moderators?
Our forums are on a negative health topic so a lot of our members are snarky, volatile, rude individuals.
Even when I pick a moderator, i get 10 PM's asking why I picked that person.
What's more frustrating is that the person is also just a user, so they participate daily in the discussions. They express opinions which may piss off other users, and may not be the opinions of me or my web site. Yet they are acting as representative of my web site because of the moderator title.
I tried setting up a unique moderator username they could log in as, and do moderator functions, but that did not work. Nobody wanted to log in as "not themselves" to moderate.
And what if they do or say something that puts the web site at risk of legal troubles?
Just wondering how you guys pick your moderators. I have had so many troubles with it.