engine - 2:13 pm on Oct 4, 2010 (gmt 0)
Learning Why Social Media Is Important For Your Business [bbc.co.uk]
Once upon a time companies could afford to be rude. Unhappy customers would grumble to a few friends, withdraw their custom, but there was little else they could do.
Today, they still tell their friends, but they do it online, using social media websites like YouTube, Facebook and Twitter.
Some companies 'get it' and others have no clue. Don't let your business be the latter.