conroy - 11:26 pm on Jul 10, 2010 (gmt 0)

If they want to change and fix the problem, you don't start by letting the flamers win. You start by taking the big PR hit and losing a few hundred/thousand bullies, and essentially start over with the good folks and new rules.

You make the presumption that over fifty thousand negative posts in 24 hours by paying customers are a bunch of bullies. You are mistaken. They listened to their own paying customers. This is what companies are supposed to do, isn't it?