engine - 3:46 pm on Aug 20, 2009 (gmt 0)

Twitter Is The New Consumer Complaint Champion [uk.reuters.com]

Indignant letters, e-mails and phone calls can still get results for unhappy airline travelers, but more are finding that if you really want to vent your frustrations, you can now be loud and fast and public. At least that's the buzz on Twitter, where airlines are discovering that fuming passengers who have been stranded, delayed or just plain piqued are increasingly letting their undiluted rage fly around the Internet, often from the confines of their cramped airplane seat.