vkaryl - 4:03 am on Oct 23, 2004 (gmt 0)

Anyone who doesn't read email when that's a normal part of the business equation isn't worth agonizing over. If a client doesn't for some REAL reason do email, they need to tell you that up front so that all of you are on the same page. Sorry - "I don't read my emails" is nothing but a crap excuse giving the guy in his own mind an easy out from the decision process.

This guy is the classic example of the account where EVERY LAST DOTTED I AND CROSSED T or vice versa MUST be approved in writing over sig....

Cut your losses. Eat the $70 or however much it turned out to be, write out a detailed "invoice" itemizing the whole situation, mail him hardcopy return receipt requested, and get on with your business (write it off on taxes).

[That's the bottom line for me now: if a client won't do business by email except for necessary hardcopy contracts, I send them on to someone else. I live "out", and half the time or more I'm traveling. I don't DO telephone or face-to-face after the meat&potatoes meetings.... only reason for phone is dialup line when I'm home....]