piatkow - 3:45 pm on May 17, 2013 (gmt 0)
With regard to complaining, on one occasion I was getting the runaround with a problem (a physical product). Ringing the Managing Director would have been pointless as the switchboard would have diverted me to the same people who were being useless so I looked up his name then asked for his secretary. Problem sorted next morning!
Getting back to the web, I always think that, all else being equal, it is preferable to use a service provider in your own country as it makes it a lot easier to escalate a dispute if necessary.