Thanks for the advice. Yes I keep the eggs in diff baskets, I have diff sites in diff webhosting companies, and also keep diff domains in diff registrars but sadly I bought 5 with them and I just want to leave. Lucky me, thanks to the many baskets approach some sites are problem free.
I will try to speak with someone directly, they removed live support and we can only reach them via support tickets... each one becoming a new frustration.
Blocking the panel functions seems to me a bad move to keep clients from going away.
Thanks phranque, sorry for the name, it was included in case someone experienced this before and could point me to someone that could help.