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-- Webmaster General
---- Hosting company became a nightmare, won't let me go
explorador - 4:35 am on May 17, 2013 (gmt 0)Problems remain unsolved
I have some sites at [a web hosting service provider] and this became a nightmare.
Tickets are answered with nonsense
Doesn't matter how much I ask for solution I get automated and copy paste responses on how much they want to help me and happy to be at my service, etc.
They have messed up and tried to put the blame on the client (and I still have the text to prove it)
The support forum is filled with complains from other clients
The thing is I not only have hosting service, I also bought and registered a few domain names with them. I want to move them to one of my registrars but it seems they won't let me.
I can't get the security codes myself for the transfer
So ok, I asked 5 domain security codes, 2 remain pending
I began working on one... but the domain status is reported as LOCKED
I entered on their panel and clicked UNLOCK and it says "unlocked" but remains locked, even with the icon of locked.
What's next? what do you do when support becomes a problem? I know I depend on them to move on but support is really a nightmare and I'm not getting the answers. Where can I report this?
I want to make this clear as "my current problem": Every time I try to solve something I stumble with a NEW stone, a new obstacle. Please understand this before telling me "ask your support dept" because THEY are the problem, so again, where can I report this? I already opened a thread at webhostingtalk, the thing is as you might understand, time is money. Hey, I have one ticket 11 days old with no solution!
[edited by: phranque at 5:09 am (utc) on May 17, 2013]
[edit reason] forum charter [/edit]
Thread source:: http://www.webmasterworld.com/webmaster/4574882.htm
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