LifeinAsia - 8:31 pm on Jan 25, 2013 (gmt 0)
Not at all true- the company's services are its "products." Unless the company's focus is incredibly narrow, there should be several pages of content describing their various services, customer testimonials, etc.
a service-oriented business that doesn't sell any product at all.
That sounds incredibly short-sighted on someone's part. A discussion between a potential client and web site developer should include the many reasons why this is simply not true.
All that is important in the website is the company name and contact info that would appear on the landing page.
Now, if the potential customer still feels this way after you have talked to him, run away fast and don't look back. A client who is completely clueless about his needs is a client who will NEVER be satisfied.