suejoh - 3:49 pm on Jan 15, 2013 (gmt 0)
I think generally reviews are a good thing and most people use them correctly. We went to a hotel where people had complained but the hotel had then posted a reply saying it had taken the comments on board and fixed them. And they had - we enjoyed our stay there. And I wrote a good review when we came back.
Obviously there are people who spoil this by using reviews instead of getting legal advice or going to the small claims court.