philipjterry - 11:38 am on Oct 22, 2011 (gmt 0)
Humans by nature always want to evaluate all the options or make lots of comparisons before they act with purpose(take a risk). I think this is part of the dilemma we face when making 80/20 effective.
Of course everyone's personal philosophy and strategy is different so one can't generalize about things like customer service. But whatever we do must be cohesive. And one must always act on purpose with purpose - that is why I mentioned in the other thread passion for me personally is paramount, as it is something which I can always fall back on if everything goes tits up.