cmendla - 5:34 pm on Oct 21, 2011 (gmt 0)
Thanks for reminding me about the 80/20 rule. I had a lot of experience with it when I worked for the gov't. We went through the whole deming/ total quality control thing and it actually worked. I'm going to dust off my knowledge of things like brainstorming and fishbone charts as well.
I need to get a bit better organized and a little more focused.