storevalley - 9:01 am on Jan 12, 2004 (gmt 0) The bottom line is that you have to add something of value if you want to find and/or keep customers. The hosting business is essentially about ...
I want to find a way to continue to run the hosting business while having the clients on another service that will deliver the customer service. Does this sound realistic?
The bottom line is that you have to add something of value if you want to find and/or keep customers.
The hosting business is essentially about ...
The same customers may also want all sorts of other things. Web design, site promotion services, credit card services, etc.
You just need to work out which of these services you can/want to provide. Anything that is left, you need to find a 3rd party you can work with to help out.
Customers are often happiest (I have found) if they can go to one place for everything. This means that you will need to find a way of making all of the parts into a coherent service (e.g. ... if you outsource support, this just becomes an extra number. Clients can still escalate to you if things go wrong).
This will also give you the opportunity to make a little commission from business you refer to these 3rd parties.
Another point worth remembering ...
The first sale you make to a customer will often be the most difficult. Back end/repeat sales will be easier (and usually of a higher value).
So ideally, you want to find a way of building and controlling your own customer database.