jecasc - 8:35 pm on Apr 12, 2011 (gmt 0)
I have been on the other side: Graphic designers who made designs that looked good, but didn't keep in mind that the website was about earning money. Creating "shopping cart" buttons that "didn't disturb the layout". Yeah right. That's what a customer wants when he is shopping. "I couldn't buy anything because I didn't find any buttons - but compliments to the graphic department very nice layout."
Or graphic designers that hid all the adspace where it wouldn't distract the users. There is nothing worse than a graphic designer who thinks he is creating a piece of art and not a website with the purpose of earning money.
All in all - try to explain to the customer why you think it would be better different - but also listen to his arguments. After all it's his website and he might have reasons too. And if you can't talk him out of ugly things, try to make sure that his website will work despite of this as best as you can. After all people do not visit websites to experience art, but to get to information quickly. And this can work on ugly websites, too.