CenSin - 8:02 pm on Oct 20, 2010 (gmt 0) [edited by: CenSin at 8:24 pm (utc) on Oct 20, 2010]
Yes, there are some basic things they can do like improving server performance
I will remember your provider, if I need them later on.
In my case, as I remembered once, I once has emailed my provider to ask why my page so slow to load? [It's probably my internet access that suck]
They investigate, and turn out that the DB server is slow, then offer to migrate to other faster DB server. I said as long as it's free plus they keep minimum downtime and pick the quite period of activity, then feels free to do it. The next morning my DBs (15 of them) have moved to other server.
Things like this is very useful for someone like me that don't want to be bother by any deep technical and infrastructure problems.
[edited by: CenSin at 8:24 pm (utc) on Oct 20, 2010]