rocknbil - 6:13 pm on Aug 8, 2010 (gmt 0)
It shows the route, then times out.
I have had this. My scenario was this: someone had a dedicated server hosted behind a roadrunner connection. My admin, using a different backbone, could get to the site fine, I could not. We both ran tracerts, his showed a specific path, mine always timed out at the point just before the server. The problem, then was there was "something up" with that router.
We reported it to support and they said "no problems" but as is often the case, after we complained it went away and never came back. Which tells us they did something, don't know what.
So see if you can get someone to run a parallel tracert from elsewhere, see if that tells you anything.