franklin_dematto - 3:48 am on Oct 5, 2003 (gmt 0)

Wow! Thanks for all the great ideas guys, so far!

...and where they leave from. If they leave without buying or contacting, their exit point would be be your starting point

That's whats perplexing! About 50% of the visitors leave right away - no clicks. My feeling is that that's to be expected. The other half clicks around (BTW, almost all of this is in-text hyperlinks, occasionaly the top menu, and rarely the side or bottom links). I think that's great. There's not really more that I could ask for (unless I were to add more internal links).

Now, about 20% of those who didn't leave right away hit the Contact Us page - but not even 10% of them actually do so. Isn't something odd here?

I understand that many people might click the page and have no desire to do so, but rather, get the address, etc. But I can't accept that the vast majority are doing so!

Should I just accept this as normal, that people for some reason like to click on the Contact Us page, but don't actually do so? Or, are you saying that people's follow thru rate at that page is based on earlier factors, and that I need to do more to answer their questions, promote trust, etc.?

Sign me,
Perplexed

BTW, I'd love to hear anyone else's contact us rate, either as a percent of visitors or a percent of people who look at the contact page