Umbertide - 3:41 pm on Dec 7, 2007 (gmt 0)

i held on for 40 mins and got from position 56 in the phone queue to a helpful guy. Cost me I am sure in phone call but not too bad

I knew my user name and password which helped, and got given a new one over the phone but had to give last 4 numbers of credit card, e-mail address of main user admin, and a few other relevant details

Friday around 2.30 pm