thecoalman - 8:17 am on Dec 5, 2007 (gmt 0)

It may be your fault if you didn't follow through on changing the passwords but I feel your pain about the support after the fact, find another host. Those giant companies with the great deals just aren't worth it in the end. You need to find one that has the resources to compete with the big boys but small enough to keep things such as support at a realistic level.

I just went through a nightmare myself with a large hosting company and I'll never do it again. My new hosting company has a "family" feel to it, even the owner pops into the company forum once and while to answer questions as does the head of support. Of the five tickets I've had to open everyone of them was answered almost immediately and fixed within minutes of the response. I also have multiple ways to reach them.

Then they are making a profit on their premium rate number out of their error.

That I find intolerable, most hosts that I'm aware of would have a toll free number.