starec - 10:52 am on Dec 19, 2002 (gmt 0)

We have had some mixed experience with this in the pilot stage.

While it certainly reduces/eliminates fraud risk, there are some users who have no idea what to put in this new input field of visa password/pin that pops up. They call and ask us (merchant) what their PIN is...

Issuing banks need to do a lot of user education, if not, it may be quite a nightmare for merchants when these type of cards become common.