outland88 - 7:45 pm on Feb 29, 2004 (gmt 0)

If you've paid Inktomi for a listing and its not appearing I certainly think you're owed an explanation. If you're dealing with sorry customer service you won't get an answer though.

As for revealing their algo by telling you if you're penalized, thats just a brush-off. That person just didn't know if you were penalized and wasn't going to take the time to find out.

I've used Inktomi for years and its just pure spam. Why Inktomi would penalize anybody to begin with is beyond me. At the present time with a major major keyword, in our area, 16 of the top 20 results are occupied with duplicate pages. The pages come from a doctor running dozens of differing domains in Inktomi. That says to me there is little spam filtering going on except that reported by e-mail. Another word's Inktomi employees pick and choose who they feel is engaging in abuse. Its a subjective system that could be open to a lawsuit.

As for reading Inktomi's site its pretty weak stuff for helping you out. To an Inktomi employee or reseller its probably top of the line. Bottom line is Ink resellers just want to make money as quickly as they can without dealing in any real customer service.