caveman - 5:12 am on Feb 29, 2004 (gmt 0)

As one of the very respected mods pointed out in another thread, Y! has gobbled up a lot recently, and it is undoubtedly a gargantuan task to assimilate it all, and make all function better than previously was the case. Not all can be fixed in a day.

INK's attitude towards customer service was a disaster, not improved upon by their resellers. But happily it seems like Y! is making great strides, and cares about *all* parties involved. At this point I can't ask for much more. So I'm keeping my fingers crossed.

And I applaud Y on their efforts recently to walk that fine line that must be walked.