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MikeNoLastName - 12:59 am on Feb 19, 2004 (gmt 0)


Hey Makemetop,

>It is perfectly possible to contact Inktomi for an >editorial re-review at the spamcrusader e-mail address

Here is what I got back from the slurp-help e-mail address JUST TODAY, following a very nice letter simply asking if we could find out what the reason for the penalty was. We even offered to PAY for tech support, since the page said tech support was only for those who pay for it. This is what I got:
---------------------
Mr. ****x:

We cannot provide analysis or consulting service related to search result ranking or placement. All available public information is in our content guidelines at
[inktomi.com...]

Regards,
Inktomi Tech Support
------------------------
In case it gets snipped, it appears to be JAFL (Just Another FormLletter), which claims in two lines that they cannot provide analysis or consulting service related to search results. All available info is in their content guidelines followed by their guidelines page address.

So much for the claimed willingness to work with webmasters. I don't seem to see anything about imposition of manual penalties, how to determine WHY a site was wrongfully penalized or what to do about it after they mercilessly take your money and spit in your face on the referred to page!

In all fairness I have NOT yet heard back from the spamcrusader address which I sent about the same time, but if they both work for tech support, I suspect I won't. What's that word they exclaim after Kenny dies on Southpark? oh yeah B....!

**************************************************

ON THE OTHER HAND, I DID finally get a very nice and pleasant response from Lycos tech support (after my 3rd e-mail), who said they were following up [with FAST] ASAP, and within 8 hours ALL (hundreds) of our previously free-indexed pages were restored as well as the paid one which was previously banned. BRAVO for Lycos/Fast!

(Interestingly they all show last refresh dates up to a year old. Where WERE those suckers all hiding all this time I wonder?)

***************************************************
Mike


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