makemetop - 1:22 am on Feb 18, 2004 (gmt 0)

A couple of points:

It is possible to get a penalty on a single page if it is an automated penalty. Nothing you do can revive that page, but other pages can work fine. If it is a human review penalty your whole site will go.

It is perfectly possible to contact Inktomi for an editorial re-review at the spamcrusader e-mail address.

Inktomi make it perfectly clear that they don't want spam in their index even if you are PFI. If you haven't read their terms - then maybe you should!

Look, I've had pages booted from Inktomi in PFI and I've had clients who I've had to get unbanned/penalised. In every case (bar one) the penalty was justified as far as their terms were concerned. Didn't stop me doing PFI which works extremely well for me and my clients.

As far as customer support is concerned, there is a reason I tested a lot of PFI suppliers years ago. I chose ones that specialise in PFI - not ones where it is a little adjunct to their main business. The reason? Primarily through issues of customer support!