MikeNoLastName - 11:00 pm on Feb 16, 2004 (gmt 0)
I agree Panic IS splitting hairs, and it sounds like Ink is too, in a BIG way. In our case it appears the WHOLE domain has NOW been banned, not just the home page. Originally SOME of our pages were indexed, but not the home page, after we PFI'd they ALL vanished. If there is already a penalty on your site when you pay for inclusion, they should notify you and either refund your money or be willing to work with you to correct it. Taking money for what amounts to nothing is highly unprofessional at best and in fact bordering on downright fraudulent, justifying a class action suit (anyone listening out there?)! And then to have supposedly reputablt reseller partners (I'm referring here to NetSol not anyone on this forum) lie or babble uninformed about it!
If there is something like a duplicate penalty, how difficult is it to report "you have a second copy of your page at: **** and once we determine it has been removed, notify us and we'll immediately re-spider." Or, page x has content which some readers may find objectionable". NOT a form letter response AFTER you complain which says "[Ha-ha] We never guaranteed WHERE your page would be ranked, based upon various terms...visit our optimization criteria section... yada, yada [guess about it, hit or miss, get lost, scram, we just wanted your dough]".
Does anyone know how these penalties are even initiated? Could a competitor submit a spam claim and Inktomi, just glances at it and says, "OK". Or is it a spider/SE report that they review, or is it purely search engine automated, in which case it should go away when things are corrected (heh, like Inktomi EVER re-indexes old FREE pages - and don't bother trying to submit a 301 redirected page to get the old one OUT of the index)? If it's a duplicate penalty, what's to say the OTHER copy of a page on a different domain is not the duplicate? The way others talk it is manually initiated and only manually removed anyway. What if you bought a new domain which had been previously abused by someone else and had no clue it was already penalized or that such was even possible? Or allowed your site to be penalized after you set it up, by some incompetent SEO and now want to do it right? The average innocent public should not have to deal with this sort of thing, and I think it will not be long before someone big enough (or a bored attorney with a website that it happens to) feels wronged.