MikeNoLastName - 10:29 pm on Feb 16, 2004 (gmt 0)

I didn't say it was "IMPOSSIBLE for everyone", I said "nearly impossble" [for the average paying customer]<-implied.

You must either work directly for them or be a reseller partner, which implies YOU don't actually PAY them (your clients do). So this says, to me, the best way to get their support is NOT to pay them?

Their support page says:
Support Contact Information: Only viewable to customers with a current support contract who have been given a username and password. Includes e-mail, telephone and pager numbers.

If you go to the Support Contract page you get:

"Inktomi is committed to providing customers with technical support expertise to help ensure the uptime of our mission critical applications."

and contradictorily in the very next paragraph:

"Restricted areas of the support web site contain material intended only for Inktomi resellers or portal partners. If you are a reseller or portal partner, but have not yet received a login or your login is not working, please contact your Inktomi account manager for access update"

Netsol's "support persons" (who I PFI'd for the Inktomi Inclusion) weren't very helpful/bright. After a half-dozen inappropriate form e-mail responses, they finally "GUARANTEED" there was no penalty. I get the feeling, they "HAVE NO CLUE" what a penalty is.

Again, I say, why would anyone ever bother dealing with a SE who is this inconsiderate and associates with those kind of incompetent businesses.

So... why don't YOU give out the contact number Panic?

Also, By the way, the rule about your PFI being indexed at the bottom DOES apply to Ink, but does NOT appear to hold for FAST or Lycos. Our submitted page does not even come up under a search for the URL itself, in any way, there.

[edited by: MikeNoLastName at 11:07 pm (utc) on Feb. 16, 2004]