MikeNoLastName - 9:32 pm on Feb 16, 2004 (gmt 0)

flo/kane, HOW do you actually manage to reach a real person at Inktomi or FAST to look into it? I can't even find a telephone number on their entire website, (even their search engine website for that matter).

Our primary domain was apparently banned a couple years ago, and it wasn't a real big deal since we were top of Yahoo and Google. But now it appears Yahoo is starting to shift to more Ink results and I noticed a marked plunge starting this weekend as we periodically disappeared from the Yahoo results, since we are not in the Ink index even after paying for submission.
Who in the world would deal with a company (like Ink/FAST) who charges for what most others give away for free, screws things up worse than they were when you started, ignore or refuse to respond to e-mails and make it nearly impossible to get in phone contact with them?