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Click Fraud
Kanoodle PPC
Roxster




msg:3210836
 12:45 am on Jan 7, 2007 (gmt 0)

I have had an account with Kanoodle for quite a long time, a few years anyway. In the past few months I noticed that my account frequently recharged every few days. It wasn't nearly the amount I spend with Adwords or Overture so I didn't sweat it until today, I noticed in my email inbox that every other day I had a 250 dollar charge. I veiwed my payments report to notice that 5,000 USD accrued over the time. Out of 30 keywords only 4 had the majority of the clicks, and these 4 keywords were generally less popular than ones with zero clicks.

I know that PPC Fraud is a problem in the industry, but has it been possible to recover from the small company like Kanoodle? Or is my money as good as gone forever?

At a minimum I paused all keywords, and emailed the company since it is Saturday night and the support center is closed. But I would like to understand the problem and its consequences before I communicate with them further.

 

BillyS




msg:3210874
 1:47 am on Jan 7, 2007 (gmt 0)

If you complain they will likely issue you a credit. You need to keep careful watch or it will disappear quickly AGAIN.

googie23




msg:3212108
 2:40 pm on Jan 8, 2007 (gmt 0)

It's not gone and they are not that small. If you make an inquiry into it they will most likely rectify it for you. I have done it for several of my clients and always have been satisfied if i had an issue.

Roxster




msg:3213385
 3:31 pm on Jan 9, 2007 (gmt 0)

They did respon early monday morning which was the next business day and they said the will review this case but it can take a week. I am glad to hear positive reinforcement about Kanoodle because while the quality of the traffic may not be as great as ADW, Y!, and MSN; they traffic was generally less expensive.

shlueb




msg:3215294
 9:45 pm on Jan 10, 2007 (gmt 0)

I had the same problem with Kanoodle after I started a ppc campaign with them.

I would make a complaint and supply Kanoodle with offending IP addresses. Kanoodle would block those IP addresses.

But the problems persisted. It appeared they became tired of my complaints.

I still have the account but it has been disabled for over a year.

My conversion rate there was poor anyway.

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