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web host company who?
brandyace




msg:4324163
 5:13 pm on Jun 9, 2011 (gmt 0)

Know that the specific hosts can't be recommended in the forum. However, really need advise.

From the information posted in other discussions on this topic, it's clear that web reviews of hosts can't be trusted.

We have a "semi-dedicated" server through a company I will identify only as HG. And are encountering very serious issues with them...therefore, we need to find another reliable host asap.

Am at a loss as to how to go about it. Have asked friends, but no matter what company is recommended, there seems to be some negative comments posted somewhere on the web.

Any help is appreciated.

 

Leosghost




msg:4324172
 5:18 pm on Jun 9, 2011 (gmt 0)

You surprise me, I have some stuff with them and never had problems ..however ..this place WebmasterWorld is currently with liquid web.. I think ( the logo was up there at top right for a while )..searching the community area here may bring up the threads on when it moved over ..

rocknbil




msg:4324186
 5:47 pm on Jun 9, 2011 (gmt 0)

+ 1 L.W. Y.G.W.Y.P.F. and it shows.

Everyone slams them and calls them "economy hosting" but when you get to the VPS/dedi level, G.D. is stellar. Their support is located in their data center and not outsourced, are extremely helpful, and I've never had an issue with them (that I didn't create. :-) ) I really REALLY hate their high pressure upsells and sexist advertising, but that's marketing, not hosting.

D.H. really surprised me. Their interfaces look 1990's amateurish, their support seems flaky, but it's not, they address issues fairly quickly. Granted, with D.H., sometimes the left hand doesn't know what the right is doing - I get one story from one support person, a different one from someone else, but the service itself is pretty strong.

Under no circumstances will I ever recommend N.S., gads these guys are horrible. I won't even get into it.

Interesting the hear this about H.G., we just took on a new client that swears by them, looks like it's going to be a bumpy ride . . .

That's my L.S.M.F.T. on the I.H.S., F.Y.I. :-)

BeeDeeDubbleU




msg:4324188
 5:54 pm on Jun 9, 2011 (gmt 0)

FWIW I use HM on a website and I have had no problems with them. If you want problems try 1 + 1. :(

Leosghost




msg:4324190
 6:02 pm on Jun 9, 2011 (gmt 0)

The only thing I really hate about GD is their home rolled CP ..if they put in real CP and charged me for it, they could have a chunk of my domains that are not registered with them tomorrow..( I do have domains with them, but don't host where I reg )..prudence.

HG no problems in 5 years ..but YMMV ..I also like HD ..( never used DH )..and agree about NS...and 1+1

I presume we are only taking about USA here.

Europe ..big ..OVH ..but I work with them in French, I think their support speak English too..

brandyace




msg:4324270
 8:35 pm on Jun 9, 2011 (gmt 0)

HG was actually fine for us for about 5 years. But, as our needs have become more complex, the lack of archived page logs and other issues have made it impossible to continue to work with them

caran1




msg:4324375
 1:32 am on Jun 10, 2011 (gmt 0)

For webhosting , reviews and website design can be deceptive. Host a few websites with each web hosting company for a few years, only then will you find out which company has competent technical support. Have you tried the web host Webmasterworld is using?

brandyace




msg:4324381
 2:11 am on Jun 10, 2011 (gmt 0)

am checking them out.

our forms are running php through wordpress. So someone fills out the form and submits and is sent to the thank you page. At that point, the lead is emailed to us.

In tracking conversion ratios, google analytics indicated, as an example, 12 completed submissions of leads on one day. But we only received 3 emails.

In checking with HG, they did not have records of the php page nor thank you page since they said they were in word press. But, the funny thing is that they did not capture the IP addresses of the 3 emails we did receive.

They ran a mail log check and pulled out the emails sent this month to the email address where forms are directed. The emails we received were in that log.

As far as the others, their answer was that the rest were probably not good leads and had been filtered out by their security system. And that we should not rely on google conversion data.

We have a honeypot set up to filter out the spam which is working great at eliminating the couple hundred spam we were receiving daily prior to installing it.

Our webmaster and seo company think it seems unlikely that 9 out of 12 leads were not delivered and that google could be so far off. We had run a news release which resulted in a big spike in traffic to the site so seems logical that google was tracking correctly.

We hired a consultant to get an 3rd party to confirm that the google tracking was set up correctly and he confirmed that it was.

To HG credit, they did try to resolve the issue...after we raised a bit of a ruckus....and spent a few hours looking at it.

Am I barking up the wrong tree? Is this is a host issue? Or is it a form problem within wordpress and the problem will still be there regardless of host?

Leosghost




msg:4324389
 2:40 am on Jun 10, 2011 (gmt 0)

I don't run any WP with them so can't say what goes on in the gubbinssess when one does ..WP is arcana of the highest order IMO, but there are experts on it here.

Straight PHP forms and mailers on PHP pages not in WP , work fine with HG though, as do complex ones that I have that talk to / with outside XML streams at Y and Bing..

I don't use GA ( principle, they know enough already and I have other ways of getting reliable data that they don't see on sites that have no adsense on ;-)..Short of running a test of say 10 submits yourself and seeing what gets picked up or dropped or doesn't show..its hard to see what else you can do ..

I have always found them helpfull ..their phone support people do actually know tech and server stuff, and I wont host or reg with anyone I can't phone..24/7 if needed ..even if it means phoning transatlantic on my dime.

There'll be a WP expert along soon as they wake up ..they may bring a light with them ;-)

brotherhood of LAN




msg:4328318
 3:34 pm on Jun 20, 2011 (gmt 0)

>OVH ..but I work with them in French, I think their support speak English too..

Yeah, not sure if they natively speak English but they do offer English support. I don't think they sell to North America mind you.

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