Hello all... Why trying to log in to the FTP of my client's website, the username and passwords we not working. My client has no information about this. I suppose that the same has been changed somehow by some client's associates without my client being aware of it. I'm in a mess. Is there any way to get to know the new login information? Or is it possible to create a separate FTP account ? Or is there any other way to get to know the login details? Kindly suggest. I would be glad if you help me with possible solutions apart from those I've mentioned.
Hello Mac! I tried to log in to the web hosting account but they show a message stating that the password needs to be changed for security reasons. Now i can figure out why i initially couldn't connect to the FTP. The CPanel and the FTP passwords are the same. Now i asked my client to check her email as they would be sending a link wherefrom the password can be reset. She hasn't got any email yet! Lets wait and watch when do they send that email.