Msg#: 4105928 posted 7:48 am on Mar 28, 2010 (gmt 0)
Hello all... Why trying to log in to the FTP of my client's website, the username and passwords we not working. My client has no information about this. I suppose that the same has been changed somehow by some client's associates without my client being aware of it. I'm in a mess. Is there any way to get to know the new login information? Or is it possible to create a separate FTP account ? Or is there any other way to get to know the login details? Kindly suggest. I would be glad if you help me with possible solutions apart from those I've mentioned.
Msg#: 4105928 posted 10:59 am on Apr 5, 2010 (gmt 0)
Hello Mac! I tried to log in to the web hosting account but they show a message stating that the password needs to be changed for security reasons. Now i can figure out why i initially couldn't connect to the FTP. The CPanel and the FTP passwords are the same. Now i asked my client to check her email as they would be sending a link wherefrom the password can be reset. She hasn't got any email yet! Lets wait and watch when do they send that email.