| 5:45 am on Aug 31, 2009 (gmt 0)|
|One option I have is to move to a new hosting provider |
This is your only option. If contacting the hosting company hasn't fixed your problem, then you have to hurry up and make the switch. Some hosts are just better than others.
If you want to be guaranteed you'll stay up and can afford it, I would get your own dedicated server instead of a shared server. You get what you pay for.
| 8:00 am on Aug 31, 2009 (gmt 0)|
It is possible that you host your website at two separate locations say with NS pair 1 and NS pair 2. The two name servers are of different hosting companies
So when your NS pair 1 go down the DNS will propagate the request to NS pair 2 to get your customer the website.
The issues with this can be like.
How will you update both websites simultaneously , if they are updated every moment by your users , if those are just html pages you can host them without any worry.
| 9:07 am on Aug 31, 2009 (gmt 0)|
Yes basically it is html. So may be I can take a backup once a week and keep it on the other website. It may be true that I will not be able to update both sites, but at least I will not lose all my customers and revenue but only some if at least some part of site is working.
| 11:00 am on Aug 31, 2009 (gmt 0)|
Then its fairly easy for you. go ahead and share with us know the results. :) and revenue changes.
| 1:43 pm on Aug 31, 2009 (gmt 0)|
Search for reports from Uptime Monitoring services, while multiple sites are possible, hosting from a company with a certified performance record may be simpler option.
| 3:34 pm on Sep 2, 2009 (gmt 0)|
I am now having doubts...
ns1 and ns2 i believe are dns servers or name servers, but not the host/server on which my site is hosted. I think this is so because the ip address of my site and ns1 and ns2 is different.
Since my problem is that the server on which my site is hosted along with 1000 other site is down for maintenance, the name servers are still working.
so ns1 is working and directing to the right direction, but hosting is the problem. So having an alternate ns2 is not going to help in my case.
| 3:42 pm on Sep 2, 2009 (gmt 0)|
you always have at least two nameservers ..somehost.ns1 and somehost.ns2 ..these are just to point incoming requests to your host server ( where your site lives) ..1000 other sites is way too many on the same server ..change hosts ..then change the name servers ( to do this you go to your registrars domain admin panel ) to the ones that your new host tells you ..
"maintenance" doesnt take two days ..
And dont host with your registrar ..no matter how they package it ..
you may also want to read "Dynamic Load-Balancing DNS: dlbDNS" put that into your favourite search engine with the quotes ..and use the link which mentions Linux ..read the article ..It will help you understand better what you may have been ? thinking of in your OP
| 9:53 pm on Sep 19, 2009 (gmt 0)|
I have to say, this topic is a lot more complicated than it needs to be. All you need to do is change host. Extended downtime is unacceptable. The scinario you mentioned about using more than one server is something many webhosts do for you by offering backup resources or sometimes load balancing. With a good host you will have a lot of redundancy in the background that you don't need to worry about.
With a good host you will be able to more or less forget about downtime. Incidents can happen, but for most of the time you will have worry free hosting.
| 1:43 pm on Sep 25, 2009 (gmt 0)|
"And dont host with your registrar ..no matter how they package it .. "
I'm another noob who happens to be looking for a Host. I was going to sign up today, but the above statement has given me pause. What is the downside to haveing the Host register my domain?
Thanks in advance for any clarification.
| 3:24 pm on Sep 25, 2009 (gmt 0)|
If your hosting and registration is separate then the hosting company can't interfere with you moving your hosting elsewhere.
If the hosting company has access to your domain registration then they have the technical ability to stop you from moving your site.
| 4:13 pm on Sep 25, 2009 (gmt 0)|
Interesting. That never occurred to me.
Thanks to both of you (Leosghost and Wheel) for the enlightment. At least there's one mis-step I can avoid.
| 4:17 pm on Sep 25, 2009 (gmt 0)|
|If the hosting company has access to your domain registration then they have the technical ability to stop you from moving your site. |
While this is true all you would have to do is file a complaint, they are not allowed to block transfers, even if they claim you owe them money.
It is against the terms of being a registrar and they can lose their resellers privileges if it is shown they break this rule.
Still it would be a pain in the butt if they choose to do this, even though they are in the wrong by stopping you from transferring out.
| 8:15 pm on Sep 25, 2009 (gmt 0)|
"Not allowed" and "you being able to do anything about it" are two very different things. The warning comes from experience!
| 9:41 pm on Sep 25, 2009 (gmt 0)|
Thanks Demaestro and Stapel. I appreciate you guys taking the time to inform we new-guys. I've done a fair amount of research into starting an online business and had never heard/read of this potential issue. And that kinda sucks because it would seem to me a Host blocking a site transfer could develop into a major problem.
Glad I found WebmasterWorld.
| 10:55 pm on Sep 25, 2009 (gmt 0)|
stpetie ..welcome to WebmasterWorld ..:)
want an actual case history of why I posted my initial comment ? ..apart from to enlighten newbies :) ..we all were noobs once :)
search "registerfly" ..there are others although theirs is the most salutary case in recent history ..
even if you trust your registrar ..( which in sense one has to ) you dont give them the ability to strangle you because they want to make more money or they just go flaky big time or sell out to scumbags or whatever ..never happened to me ..but my middle name is cautious ..sorry to hear about your experience stapel ..good to see it didnt slow you down ..maths was always one of my favourites :)
| 5:23 am on Sep 26, 2009 (gmt 0)|
|Recently my website has been going down every week for hours. |
If your site is going down that often, I suggest you do get a new web host. I don't know what your hosting requirements are, but you can get a dedicated IP on a shared server for not much money a month.
Advice here about not hosting with your registrar is right on.
I would say also that you should not host your DNS in the same location as your webhost, as that's a shared point of vulnerability.
I'd recommend hosting your DNS (A-records) with a separate company that specializes in DNS hosting. Such companies also offer fail-over DNS monitoring. They monitor an html file on your site, and if they can't connect with that file, they automatically switch your DNS over to a backup host. With such a setup, you would want to keep your backups current.
You'd have to set up backup hosting at a second hosting company. This can get tricky if you need to keep two dynamic sites in sync. It's also not easy... particularly if you're using shared servers... to find two hosting companies that have their servers set up similarly enough that you host your site with the same .htaccess file on two different servers.
There are others much better able than I am to advise you on the details of setting up a backup system, but that's the overview.
Email backup is more complicated, and the usual solution, I've discovered, is simply to have your email cached on a backup server, when your main email server is down. It's very difficult to set up two email servers to provide continuous email service.
| 8:36 am on Sep 26, 2009 (gmt 0)|
|Thanks to both of you (Leosghost and Wheel) for the enlightment. |
What for? For the wrong advice?!...
Just imagine your website is down and your host says there are some dns issues with your registrar and your registrar says you should contact your hosting provider to fix hosting server! Unfortunately, this is not a rare occurrence.
This is why there are only 2 basic rules to follow:
Wherever you decide to register/transfer your domain to, make sure (check the corresponding registry whois database) you are listed as the registrant and your email is listed as the administrative contact. If you allow your hosting provider to register domain name for you and to list themselves as the registrant, well, then you're in real trouble!
Wherever you host, just don't be greedy to go for the multiyear discounts right from the beginning. If the hosting service/provider is new to you just purchase hosting for 2 month. Monitor, experiment, stress test, etc. If needed go for another 2 months. And if you're happy then go for the year or multiyear discounts that are usually offered.
| 11:17 am on Sep 26, 2009 (gmt 0)|
|Wherever you decide to register/transfer your domain to, make sure (check the corresponding registry whois database) you are listed as the registrant and your email is listed as the administrative contact. |
and if even so your registrar/ host decides to lock you out of your domain control panel you are screwed ..and it can take months before they are forced to let you move your domains ..see registerfly ..there are other documented cases ..
if your registrar combined hosting company goes belly up you also wont get access to any domain panel ..and there are an awful lot of ultra cheap discounted resellers who offer dirt cheap hosting with free domain names ..in your name ..but via their panel ..who are flying financially on a wing and a prayer ..and who may fold at any moment ..or up their prices and just shut you out of your domain panel til you pay them the extra ..you can lose your business while the ICANN gets around to deciding who was right or wrong .