SteveWh
msg:3878212 | 3:40 am on Mar 25, 2009 (gmt 0) |
This has to do with the settings in the email account where you are receiving the emails. That is, it's not something your website is doing; it's the email account. Find the place where you change the settings for what should be considered spam and what shouldn't, and tell the program that email from your site should never be considered spam.
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thecoalman
msg:3878413 | 12:23 pm on Mar 25, 2009 (gmt 0) |
Unless the settings require whitelisting then it should go through, there are many reason as to why it might be flagged as spam and if it's being flagged on your account it's most likely being flagged on others. If for example the server doesn't have a reverse DNS entry most major mail servers will simply drop it into a blackhole, neither you or the recipient will ever know it was filtered. You can check that here: [postmaster.aol.com...] Having said that since you are receiving the messages check the headers, if you or the server are using filtering software they will generally add some information in the header as to what is wrong with it.
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piatkow
msg:3878483 | 2:55 pm on Mar 25, 2009 (gmt 0) |
A useful work around for a non techie is to set up an email form so that everything has the same "from" address and then white list that address. It makes replying a pain of course and there are better solutions but I found it a good quick and dirty fix when I was a novice.
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rocknbil
msg:3878495 | 3:18 pm on Mar 25, 2009 (gmt 0) |
Welcome aboard LotinElite, another often overlooked aspect of this is make sure your DNS is set up properly. DNS is not just about web sites, it affects mail coming from your server as well. Run a DNS report on it and make sure there's no red flags, this will kill it too. I learned this by experience, the hard way. :-) The DNS report will also check your SPF records and make sure you have one, and it's valid. One of P.R.1's excellent reminders [webmasterworld.com]
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LotinElite
msg:3880620 | 9:05 am on Mar 28, 2009 (gmt 0) |
Thanks for the great responses guys. I've been out of town but will be back to work on Monday so I'll try to sort it out then. Looks like I've got some homework to do.. I don't even know what a DNS is but I'm sure I can find out.
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