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Scammed?
Scammed by a so called professional emarketer
yr1901




msg:3463364
 2:17 am on Sep 28, 2007 (gmt 0)

I would like to ask for your advice. I bought (2 months ago) 2 courses and 2 software programs. I asked for a refund on one course when I was told it was still at the printers. It was $197 US plus $198 US for shipping. Since canceling the course I am now unable to access the eBook program I have also paid for. - questions get no replies. I have spent around $1,000 US with this company.

They agreed to refund my money and I am yet to see any of it. When I send them emails I get an auto response that the customer service team are experiencing high traffic and I will be answered in the next 1-2 business days - it's been weeks now with repeated emails sent and this same reply. I have even emailed < the owner's > so called email address. The only thing I am getting in reply is more sales emails...

How do you think I should handle this now?...It leaves a really bad taste in your mouth especially when we are at opposite ends of the world.

Kind thoughts to You

[edited by: tedster at 3:26 am (utc) on Sep. 28, 2007]
[edit reason] remove specifics [/edit]

 

jtara




msg:3463369
 2:24 am on Sep 28, 2007 (gmt 0)

How do you think I should handle this now?

I don't have any suggestions as to how to handle this now.

I have a suggestion for others, though, before buying ANYTHING online, let alone expensive e-books.

Simply do a search for:

<company name> scam

I also avoid buying anything from sites that use long pages of text with call-outs in red and lots of yellow highlighting.

OK, I do have a suggestion: contact the District Attorney in the city/state where they are located. You're unlikely to get any relief, but at least you will add to the record.

vincevincevince




msg:3463373
 2:32 am on Sep 28, 2007 (gmt 0)

How was your payment taken? If it was a credit card, file a chargeback. If it was PayPal, dispute the payment, etc...

yr1901




msg:3463383
 2:43 am on Sep 28, 2007 (gmt 0)

Credit card...and yes, I know what you mean by the long sales letters - "Toilet roll advertising" - a) Because they are so long
b) because that's all they are useful for
Smiles to you

vincevincevince




msg:3463389
 2:50 am on Sep 28, 2007 (gmt 0)

Credit cards are the safest way to purchase for good reason - it is entirely likely that your company will refund you the fees if you phone them up about it, and the scammer will have the money plus a fee ('fine') deducted from his account.

jtara




msg:3463424
 4:09 am on Sep 28, 2007 (gmt 0)

Good, you used a credit card. I don't think you'll have a problem.

Call your card company, and they will send you a form to fill out. It has to be done in writing. Fill out the form, and attach any documentation you have. Make sure you print out their refund policy.

raedthakur




msg:3599365
 9:54 am on Mar 13, 2008 (gmt 0)

jtara has a good solution there..this should work for you

bakedbeans12




msg:3603164
 6:33 pm on Mar 17, 2008 (gmt 0)

If you used a credit card you're fine... Simply contact your card company and initiate a chargeback based off that you didn't receive the goods or something like that.

Credit cards are getting more strict with online chargebacks again, and simply said I don't want it anymore won't be a good enough reason. Saying you didn't receive it and when you requested a refund you got no reply should be a good enough argument to initiate the chargeback.

Then you can rest assured know that you'll have the money back AND that business will have to pay a nice fee for having a chargeback lol

Corey Bryant




msg:3606406
 3:21 pm on Mar 20, 2008 (gmt 0)

Call the issuing bank and tell them the services are not as decribed and you want your money back.

The longer you wait - the less of a chance you have of getting your money back. Most issuing banks will have up to 6 months, but debit cards with a card association logo on them, are usually a lot less.

raedthakur




msg:3606961
 1:43 am on Mar 21, 2008 (gmt 0)

yes, i too think you should get this done as early as possible...and post here how it goes :)

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