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Bing Search Within My Site Feature Broken/Bug
kanetrain

10+ Year Member



 
Msg#: 4642769 posted 7:43 pm on Feb 5, 2014 (gmt 0)

When you search Bing for my site they are placing a search input box in the search results underneath my site's name. So you can search my site right from the results. This is a neat feature... but it doesn't work. It sends users to the wrong query page. I'm not even sure what methodology they are using to pass the search query to us, but it breaks.... I'm wondering if there is a way to get Bing to correct this? Is this a setting somewhere in Webmaster Tools?
I searched all over the place. I checked Webmaster Tools and tried finding a setting there... nothing.
Does anyone here have any idea?
I really don't like the fact that people think they are searching my site and they are getting a blank or 404 page.

 

kanetrain

10+ Year Member



 
Msg#: 4642769 posted 5:36 pm on Feb 6, 2014 (gmt 0)

Update: I contacted Bing webmaster support and asked them to look into it. Got a canned response and a promise that someone will look at it. I will update my experience here as a move forward so (hopefully) the next person to have this issue will find this and be able to know what steps to take.
I found nothing on the internet about this issue, so it seems fairly obscure.

engine

WebmasterWorld Administrator engine us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4642769 posted 6:11 pm on Feb 6, 2014 (gmt 0)

It seems that feature, "search within" has cause others to be frustrated by this. The 404 is not so good, so I can understand why you want to stop that.

engine

WebmasterWorld Administrator engine us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4642769 posted 9:34 am on Feb 7, 2014 (gmt 0)

According to Bing's Duane Forrester, it's not a bug...
No bug: functionality changed since we crawled & implemented - email support is the correct first step - responses r from real ppl Bing "Search Within" My Site [twitter.com]

kanetrain

10+ Year Member



 
Msg#: 4642769 posted 4:10 pm on Feb 7, 2014 (gmt 0)

Maybe not a Bing-wide bug... probably error in how it was set up for my site?
Got another response from support saying they are implementing a fix for my site and that it will go live in the next 24 hours. That was fast. I will update below how long it takes for the fix to be seen in SERPs.
It would be helpful if Bing would:
1. Put this info online in their FAQs. I searched for an hour or two before giving up and going to Bing support.
2. Fix the contact us form on this page https://support.discoverbing.com/eform.aspx?productKey=bingwebmaster&ct=eformts&scrx=1 It took me about a dozen attempts to submit because the Captcha on the page is buggy/broken. I actually had to start a whole new browser session and re input my problem and info anew to get the Captcha to work properly. :/

For others who come after me you can use the following page to contact Bing support about this issue:
https://support.discoverbing.com/eform.aspx?productKey=bingwebmaster&ct=eformts&scrx=1

As long as the Captcha is working, you should be able to submit your problem and question.

engine

WebmasterWorld Administrator engine us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4642769 posted 12:05 pm on Feb 13, 2014 (gmt 0)

Thanks for the update. This is useful information for others, so please do let us know how it works out once the fix has gone through.

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