I contacted Bing webmaster support about some of my pages that were falling in the results periodically. The problem is they were attaching my home page title to some of my other url’s titles. I actually wanted to solve the problem myself but it probably would have taken 1-2 months of testing.
In less than 12 hours Bing responded. They detailed why this was occurring and suggested work-a-rounds. Regardless of that Bing should have been interpreting the titles correctly and this was not the result of the ODP. Four days later the same support specialist re-contacted me to let me know the problem had now been corrected. The pages sprung to the top. The support specialist also inquired if I had any additional problems they could help with because this was helping them she explained. This was not a form letter.
Bottom line is I found the support at Bing to be very cordial at that time.
yeah, they have people on the other end instead of a perpetually unanswered mailbox. Glad you got what you were looking for and shared your experience.. its almost like other people don't even bother to use the support bing offers while they spend many an evening bending over backwards to work around the google black box.
[tangent] I spoke to a guy just yesterday who registered his domain in 1996. He was telling me how you used to be able to call Yahoo on the phone and they'd list your site while you were talking to them. Now that's support :).